Customer Satisfaction Survey

Parkhead HA Customer Satisfaction Survey 2026: We’d like to hear from you

Your feedback is incredibly important to us. It helps us to understand what we’re doing well, where we need to improve and how we can continue to shape our service around what matters most to you.

Since our last customer survey in 2023, we’ve continued to invest in our homes, neighbourhoods and services. Here are just some of our highlights over the past 18 months:

• Belvidere Bowling Club site – On completion this site will provide 24 affordable homes for the community.
• We have participated in the Scottish Governments buyback strategy; this has increased our stock numbers by another 21 properties since 2023.
• Medical Adaptations – Each year we carry out around 40 medical adaptations, they give our tenants their independence and allow them to stay in their community.

• Investment – 175 new Boilers installed, 73 Kitchen Renewals, upgraded 8 backcourts, Replaced the Roofs/sandstone at 61/69 Whitby Street. We are currently converting 2 vacant shops into a 2-bedroom flat.
• We have maintained our Customer Service Excellence Accreditation.
• Tenant Participation – We value tenants feedback and we get this through phone surveys, Registered Tenant Organisation and our Service Improvement Panel
• Community Events – Along with our tenants we have enjoyed some social events including a Swing Night, Easter Event, Family Fun Day, Gala Day.
• Schoolhouse – Community hub for events that include Meet the CEO sessions.
• Pantry – over 2000 members from the local community.
• We have improved some of our greenspaces including Crail Street, Burgher Street and our community garden.
• Our welfare rights service accessed benefits and grants to the value of over £4.4million directly for our tenants
• We accessed grants to help provide food support, fuel vouchers, school clothes, Christmas grants and hampers for our tenants and their families

We have commissioned independent market researchers, Knowledge Partnership, to carry out our 2026 Customer Satisfaction Survey on our behalf. If you are happy to participate, they may ask you questions face-to-face or over the phone.

What to expect?

Questions will ask how satisfied you are as a Parkhead Housing tenant or owner, including what you think about the services we provide, and how well we listen and communicate with you. Anonymised responses will be passed to us, and Knowledge Partnership will delete any personal information two months after the survey ends.

When will visits and phone calls take place?
Surveys, lasting no longer than 15 minutes, will start in September for eight weeks on weekdays 10am–7:30pm, Saturdays 11am–6pm, and Sundays 12pm–5pm.

Further information

If you don’t want to be surveyed, or would like to request a specific date or time or if you would prefer a telephone interview instead of a home visit please let Knowledge Partnership know by emailing surveys@kpartners.co.uk or calling 0131 356 0385 as soon as possible after receiving this letter.

I hope that you can take part as we really value hearing your views and experiences.

Yours sincerely

Kerry-Ann Wallace

Director of Operations