Community Support and Engagement Strategy

At Parkhead Housing Association, we believe that great housing is about more than homes—it’s about building strong, connected communities where people can thrive. Serving the residents of Parkhead, our Community Support and Engagement Strategy sets out how we will listen, support and invest in our community between 2026 and 2029.

Our Approach

Guided by our core values—community focus, service excellence, integrity and partnership—this strategy is shaped directly by tenant feedback, consultations and lived experience. Residents told us they want stronger communication, genuine influence over decisions, access to affordable food and financial help, and more opportunities to connect with others.

Our Three Priorities

Your Voice

We are strengthening how tenants influence what we do. Through our Registered Tenant Organisation, Board, consultations and Service Review Panels, we are creating more opportunities for residents to shape services, share feedback and help drive improvements. We will expand participation, improve representation and make it easier for everyone to get involved.

Your Community

We are investing in welcoming spaces and activities that bring people together. From our community hub at Parkhead Schoolhouse to green spaces, gardens and local events, we are working with partners to create a stronger, more vibrant neighbourhood. We will develop new activities, improve local spaces and ensure everyone feels part of the community.

Our Support

We provide practical help to support people through everyday challenges. This includes welfare advice, our affordable community food pantry, emergency hardship funding, home adaptations and educational bursaries. We are committed to sustaining and growing these services so residents can live well, safely and independently.

Delivering Real Impact

This strategy aligns with our Business Plan 2023–2028 and focuses on creating meaningful social impact. By listening to residents, investing in community spaces and providing targeted support, we aim to help individuals and families reach their full potential.