Welfare Rights Service

Parkhead Housing Association offers a comprehensive Welfare Rights Service to all of our tenants and their household members, factored/shared owners and waiting list applicants.

The Welfare Rights Team is able to provide advice to tenants who require assistance with the Benefit / Social Welfare system. The service is free, impartial and confidential with both our Welfare Rights Officer and Senior Welfare Rights Officer able to support tenants with (but not limited to) the following benefits:

  • Universal Credit
  • Employment & Support Allowance
  • Jobseekers Allowance
  • Income Support
  • Pension Credit & State Pension
  • Housing Benefit & Council Tax Reduction
  • Discretionary Housing Payments
  • Personal Independence Payment/ Disability Living Allowance/ Attendance Allowance
  • Carer’s Allowance
  • Scottish Welfare Fund/Community Care Grants/Crisis Grants
  • All benefits administered by Social Security Scotland – for example:
    • Adult Disability Payment/ Child Disability Payment
    • Best Start Grants and Food Grants
    • Funeral Support Payments
    • Scottish Child Payment
    • Young Carer Grant
    • Job Start Payments

The advice provided may relate to:

  • Benefit checks / income maximisation
  • Support to make new claims / supersede existing awards
  • On going assistance until your enquiry is concluded
  • Help to challenge Decisions up to and including appeal Tribunal Representation

We have a member of the Welfare Rights Team based at the office 5 days per week to provide advice and guidance on the wide range of issues noted above. Our team are available for appointments during normal office working hours and also offer 2 drop in sessions:

  • Tuesday - 9:30am – 12:30pm at Parkhead Housing Association, 40 Helenvale Street, Parkhead G31 4TF
  • Wednesday - 9:30am – 12:30pm at Parkhead Schoolhouse, 135 Westmuir Street, Parkhead G31 5EX

A home visit can be arranged for anyone unable to attend our office.

If you would like to make an appointment to see a member of the Welfare Rights Team please contact 0141 556 6226 (option 6) or email welfarerights@PARKHEADHA.ORG.UK.

Please also keep an eye on our news page and social media accounts to read updates on any changes to the Benefit / Social Welfare System.