Frequently Asked Questions

This depends on your personal circumstances and providing the correct documentation and information when applying.

Glasgow City Council have responsibility for cleansing and refuse collection. More information can be found on the link here:

The Pantry is open 4 days per week, 2 days in Shettleston and 2 days in Parkhead and joining is free if you are in G31, G32 & G33 postcode. You can get up to value of up to £10 - £15 of food at one time, for £2.50. More information can be found on the link here:

Yes, our office at 40 Helenvale Street is open to the public and the opening hours are: -

  • Monday - 9:30 to 13:00 13:45 to 17:00
  • Tuesday - 9:30 to 13:00 13:45 to 17:00
  • Wednesday - 9:30 to 13:00 13:45 to 17:00
  • Thursday - 11:00 to 13:00 13:45 to 17:00
  • Friday - 9:30 to 13:00 13:30 to 15:30

Yes, you can apply online and if you have problem uploading your supporting documents you can email them to no later than the next working day or your application will not be processed.

For routine repairs contractors will contact you to make a convenient appointment to carry out the work required all within 14 working days of your repair being raised.

Your energy provider is responsible for your gas and electricity meters, by law the association is unable to send out contractors to fix any issues with the meters.

By law the association has a statutory duty to ensure that any gas appliances in our properties are checked annually.

If you would like to make an appointment with a member of the Welfare Rights Team please contact 0141 556 6226 (option 6) or email welfarerights@PARKHEADHA.ORG.UK. 

A member of the team will call you back to discuss your enquiry and determine if an appointment is required or if they can assist you at one of the drop-in sessions.

There is a number of different ways in which you can contact your housing officer.

  1. Contact the main office reception on 0141 556 6226 selecting option 4.
  2. Call the housing officer directly on their mobile.
  3. You can contact them via the following or you can connect with us on social media.
  4. Or you can visit our office at 40 Helenvale Street.