My Home Frequently Asked Questions
- Is my ‘My Home’ at Parkhead HA account secure? Yes, the security of your personal information is just as important to us as it is to you; for more information about how we use your data please refer to our Privacy Policy which can be found on our website.
- Can anyone else access my account? Only if you give them your details. If you think someone else has your login details, you can change them at any time.
- What if someone hacks into your systems – would they be able to take my rent money or end my tenancy? No - we do not hold any payment or bank details in ‘My Home’, and all passwords are encrypted. Even if they managed to get in, we need your actual signature on an official termination form to end a tenancy - it cannot be completed online.
- Could someone else register as me? No – there can only be one login for each account. The registration process asks for personal tenancy details that only the tenant and our staff should know.
- Has anyone ever logged in and got the wrong person’s information? No, never.
- I am not receiving any emails from the system? Please check your spam folder, it is possible the emails are being sent there.