Documents
Here you will find a suite of useful documents should you ever require them.
If there is anything that is not here you would like to request find all our contact details here.
Newsletters
Document name | File | Link |
---|---|---|
2020 Winter Newsletter | Download | |
Newsletter – Summer 2020 | Download | |
Coronavirus Newsletter | Download | |
Winter Newsletter 2019 | Download | |
2019 Summer Newsletter | Download | |
2018 Winter Newsletter | Download | |
Summer Newsletter 2018 | Download | |
2017 Winter Newsletter | Download | |
2017 Summer Newsletter | Download |
Performance Information
Document name | File | Link |
---|---|---|
2019/2020 Annual Report | Download | |
Assurance Statement | Download | |
2018/2019 Annual Report | Download | |
Business Plan – 2018-2023 | Download | |
Annual Report – 2017 – 2018 | Download | |
2016/2017 Annual Report | Download | |
Annual Report 15/16 | Download | |
Charter Report – 2015/16 | Download |
Complaints Procedures & Codes of Conduct
Document name | File | Link |
---|---|---|
Complaints Handling Procedure | Download | |
SHR – Significant Performance Failures | Download | |
Whistleblowing Policy | Download | |
Code of Conduct Policy | Download | |
Code of Governance for Board Members | Download | |
Entitlements, Payments and Benefits Policy | Download | |
Model Rules | Download |
Board Minutes
Document name | File | Link |
---|---|---|
December Minutes | Download | |
November Minutes | Download | |
October Minutes | Download |
Housing Information
Direct Debit Mandates
Document name | File | Link |
---|---|---|
Rent Direct Debit Mandate | Download | |
Factoring Direct Debit Mandate | Download |