Documents
Here you will find a suite of useful documents should you ever require them.
If there is anything that is not here you would like to request then find all our contact details here.
Newsletters
| Document name | File | Link |
|---|---|---|
| 2018 Winter Newsletter | Download | |
| Summer Newsletter 2018 | Download | |
| 2017 Winter Newsletter | Download | |
| 2017 Summer Newsletter | Download | |
| 2016 Christmas Newsletter | Download | |
| 2016 Summer Newsletter | Download |
Performance Information
| Document name | File | Link |
|---|---|---|
| Business Plan – 2018-2023 | Download | |
| Annual Report – 2017 – 2018 | Download | |
| 2016/2017 Annual Report | Download | |
| Annual Report 15/16 | Download | |
| Charter Report – 2015/16 | Download |
Complaints Procedures
| Document name | File | Link |
|---|---|---|
| Complaints Handling Procedure | Download | |
| SHR – Significant Performance Failures | Download |
Housing Information
Direct Debit Mandates
| Document name | File | Link |
|---|---|---|
| Rent Direct Debit Mandate | Download | |
| Factoring Direct Debit Mandate | Download |
Financial Information
| Document name | File | Link |
|---|---|---|
| Annual Accounts 2017 – 2018 | Download | |
| 2016/2017 Audited Financial Statements | Download | |
| Audited Financial Statements – 15/16 | Download | |
| Audited Financial Statements – 2014/2015 | Download |
General Data Protection Regulations
| Document name | File | Link |
|---|---|---|
| GDPR Privacy Policy | Download | |
| Fair Processing Notice | Download |