Documents
Here you will find a suite of useful documents should you ever require them.
If there is anything that is not here you would like to request find all our contact details here.
Newsletters
| Document name | File | Link |
|---|---|---|
| 2020 Winter Newsletter | Download | |
| Newsletter – Summer 2020 | Download | |
| Coronavirus Newsletter | Download | |
| Winter Newsletter 2019 | Download | |
| 2019 Summer Newsletter | Download | |
| 2018 Winter Newsletter | Download | |
| Summer Newsletter 2018 | Download | |
| 2017 Winter Newsletter | Download | |
| 2017 Summer Newsletter | Download |
Performance Information
| Document name | File | Link |
|---|---|---|
| 2019/2020 Annual Report | Download | |
| Assurance Statement | Download | |
| 2018/2019 Annual Report | Download | |
| Business Plan – 2018-2023 | Download | |
| Annual Report – 2017 – 2018 | Download | |
| 2016/2017 Annual Report | Download | |
| Annual Report 15/16 | Download | |
| Charter Report – 2015/16 | Download |
Complaints Procedures & Codes of Conduct
| Document name | File | Link |
|---|---|---|
| Complaints Handling Procedure | Download | |
| SHR – Significant Performance Failures | Download | |
| Whistleblowing Policy | Download | |
| Code of Conduct Policy | Download | |
| Code of Governance for Board Members | Download | |
| Entitlements, Payments and Benefits Policy | Download | |
| Model Rules | Download |
Board Minutes
| Document name | File | Link |
|---|---|---|
| November Minutes | Download | |
| October Minutes | Download | |
| September Minutes | Download |
Housing Information
Direct Debit Mandates
| Document name | File | Link |
|---|---|---|
| Rent Direct Debit Mandate | Download | |
| Factoring Direct Debit Mandate | Download |