Repairs and Maintenance Information for Owners

If you have a common repair to report , you can do so by telephoning us on 0141 554 5424 or the general line 0141 556 6226 , emailing email@parkheadha.ord.uk or by using the following link. Report a Repair.

If the repair is an emergency ie Roof Leak , then the quickest way to access information is to telephone the Repair Line 0141 554 5424 because even in out of office hours an answer machine gives telephone numbers of contractors.

Owners should only use the emergency contractors where the repair is serious common issue ie slates coming off roof, common soil pipe blocked and seeping into property.

Currently we do not do repairs inside your property but we are looking into offering a limited Repairs service to owners for an additional cost some time in the future.

Routine Repairs attended to daily to protect the close and the properties belonging to the tenement from damage are door entry systems , close doors, minor or emergency roof leaks (picture(S)) . These have been reported by customers or through inspections by our staff and contractors have agreed timescales to carry out and complete the work. See Quality and Performance section.

Cyclical Repairs are carried out over a fixed period ie every 12 months to protect the property from deteriorating through disrepair for example guttercleaning , painting of the close ( every 5 to 7 years) , back court maintenance ( Picture(s)). These contracts are tendered out to obtain the most competitive prices and their progress monitored by Association staff.

Major Works These involve the renewal of key components of the common area which are reaching or have reached the end of its useful lives and are showing signs of failure eg: stonework . The Association plans these pieces of work often based on the history of day to day repairs required previously and include items such as full or partial roof renewal or restoration of large areas of stonework. Planning these items allows replacement to happen before complete failure which may result in more damage and expense as renewal will be required immediately.

Owners will be consulted on large pieces of planned works and in most cases , a close meeting will be held to explain and seek owners approval for the tender process, tender costs , the appointment of contractor , the duration of work and inform them of their share of the proposed works. Where possible, the Association will assist owners in accessing grants to assist with the cost of the works.